Frequently Asked Questions

Basic F.A.Q.

1.      What is gogaydvd.com?

2.      How do I become a member?

3.      What rental plans do you offer?

4.      Why are your rates slightly higher than the other companies?

5.      So how do I start renting?

6.      Does gogaydvd.com rent Xrated adult films?

7.      Do you rent to people outside the United States?

8.      What payment methods do you accept?

9.      Does gogaydvd.com store my credit card information?

10.  How do I change my membership plan or cancel my membership?

 

What is gogaydvd.com?

Gogaydvd.com is an online DVD rental site created for the LGBT community designed to support our LGBT filmmakers. At gogaydvd.com you can choose between two unlimited membership plans and one limited membership plan of DVD rentals for a monthly membership fee. With the unlimited plans you can watch as many movies as you want, the limited plan is two rentals per month all plans feature no late fees. Part of your monthly membership goes to our LGBT filmmakers through the IGVFC Network and Producers Collaborative, also providing future short film compilations, original programming by consortium filmmakers and exciting digital streaming.

back to top

How do I become a member?

Becoming a member of gogaydvd.com is easy; just go to our secure sign up page, choose a user name and password, select a membership plan and enter your mailing and e-mail addresses (please make sure you enter your e-mail address correctly you will receive an activation e-mail after your credit card has been processed), phone number (only use to contact you about your membership) and credit card information. Check the terms and conditions box (if you like to review our terms and conditions page, a link is provided) then press the continue button at the bottom of the sign up page. Your credit card and personal information is processed at this time and will take a few moments to process. When your credit card is validated you will receive an activation e-mail from gogaydvd.com please use the activation link provided then you can login as a member and start to build your wishlist. If your credit card is not excepted you may reregister with a different credit card.

Membership fees are billed automatically to your credit card on a monthly basis so you do not have to register each month. You may cancel at anytime please see our cancellation policy for details at the bottom of this page membership cancellation.

back to top

What rental plans do you offer?

Gogaydvd.com at the moment offers three rental plans:

 

2 DVD titles per month

$4.99 / limited 2 rentals per month

 

1 DVD title at a time

$10.99 per month / unlimited

 

2 DVD titles at a time

$15.99 per month / unlimited

 

Vermont residents will be charged 6% state tax.

back to top

Why are your rates slightly higher than the other companies?

We realize our rates are slightly higher than the large rental companies. Your monthly membership fee not only goes towards your DVD rentals, but directly supports our LGBT and Independent filmmakers, by supplying a portion of your monthly membership fee to them through the IGVFC Network and Producers Collaborative. Your support provides more production finances for our consortium LGBT and Independent filmmakers and is the driving force behind the IGVFC Network and Producers Collaborative to provide future: short films, original programming and exciting digital streaming. Creating filmmaking opportunities for our LGBT and Independent filmmakers for the LGBT community.

back to top

So how do I start renting?

Renting is a snap. Once you create your account (on our secure sign up page) and receive your gogaydvd.com activation e-mail (please use the link provided on the e-mail to activate your account), simply sign in using your username and password and browse our inventory. When you come across a DVD you want, simply press the "add to wishlist" button located at the bottom of each DVD description page. Once you've added your selections to your list, you can view and arrange them anyway you like at anytime by using the wishlist link located at the members login column on the left or use the wishlist link at the bottom of each DVD description page. We will start to send you the top available DVD(s) from your wishlist, depending upon your membership plan. You can add as many DVD's as you like to your wishlist, keep your list full so you always have a movie available for shipping. When you finish viewing your DVD, just slip it back into its sleeve and place them in the prepaid envelope and drop it in the mailbox. That's it! When we receive your returned DVD we will immediately process and ship your next available DVD from your list according to your rental plan. Please allow at least 1 - 4 days for delivery depending upon your location from our distribution site.

back to top

Does gogaydvd.com rent Xrated adult films?

Gogaydvd.com DOES NOT rent Xrated films, and is not a porno site. However many of our films do not have an official rating and are classified as not rated which may contain some adult content and language, these films may not be suitable for persons under 18. We do offer a family category for family viewing.

back to top

Do you rent to people outside the United States?

Gogaydvd.com is not set up at this time to rent DVDs to people who live outside of the continental United States.

back to top

What payment methods do you accept?

At this time we only accept MasterCard and Visa credit cards. After your initial membership setup, your credit card will be billed on a monthly basis automatically so you do not have to reregister each month. To protect your privacy your monthly membership will be billed by Organ Barn Management Co. Inc. not gogaydvd.com.

back to top

Does gogaydvd.com store my credit card information?

During your initial membership set up your credit card information is transferred by SSL 3.0 (secure sockets layer) to our credit card processing gateway, Authorize.net. We do not store credit card information on our live server. Gogaydvd.com is a secure site and is evaluated on a quarterly basis by Security Matrics (certificate link located on our sign up page). Please be assured your credit card info.will not be compromised at gogaydvd.com. If you have questions about the security of your credit card please contact us at: support@gogaydvd.com

back to top

How do I change my membership plan or cancel my membership?

You can change or cancel your membership plan anytime by either e-mailing us at: support@gogaydvd.com and tell us what you'd like to do, or go to the update subscription page (link provided in the members login column on the left.) Your account change will take affect on the next billing cycle. If you choose to cancel your membership, there are no cancellation fees or penalties. Before we can process your cancellation request you must first return all gogagydvd.com DVD rentals in your possession.

back to top